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Order Processing Time
Handling time to dispatch order: 1 - 3 working days. (Onkiza has to process your order and put all your items through its strict quality-control tests.)
Return Guarantee
For whatever reason if you are unsatisfied with your order within 7 days you can return it to us in new condition for a refund minus the shipping charges.
DOA Guarantee
If your item arrives damaged, please contact us within 7 days and provide clear and valid proof. Onkiza will make compensation based on the damage situation.
Missing/Wrong Items Guarantee
If you receive a parcel with missing/incorrect/secondary packing items, please contact us within 7 days of delivery and provide the relevant proof. Onkiza will make compensation based on the damage situation.
1. Material: color lead, native basswood penholder 2. Features: water solubility 3. Specifications: 24 colors, 36 colors, 48 colors, 72 colors 4. Size: 24 colors: 22.5x19.7 cm, 36 colors: 30.5x18.5 cm, 48 colors: 27.5x19 cm, 72 colors: 37.7x18.5 cm 5. Using native basswood penholder, moderate hardness, not easy to crack 6. Hexagonal pen holder, comfortable to hold
